Frequently Asked Questions
Everything you need to know about your COUTR experience.
How long does shipping take for my order?
Standard shipping typically takes 3 to 5 business days within the continental US. International shipping times vary by location but usually arrive within 7 to 14 business days.
What is COUTR's return policy?
We offer a 30-day return policy on all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label and receive a full refund or store credit.
How do I ensure I'm ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
What payment methods do you accept?
COUTR accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with certified manufacturers to source organic cotton, recycled polyester, and eco-friendly dyes to minimize our environmental footprint.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.