Returns & Exchanges

At COUTR, we want you to be completely satisfied with your purchase; that is why we offer a seamless 30-day return policy for all unworn apparel with original tags attached. Simply follow our streamlined process to ensure your high-fashion pieces find their perfect fit or are returned for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all designer tags and security seals remain intact and undamaged.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated courier service and keep your tracking number handy while we process your refund within 5-7 business days.